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Mario Batali and the Spotted Pig | 60 Minutes Archive

Operator ZoneRestaurant Failures & Lessons/60 Minutes/13:31

You can run perfect food costs and nail every cover, but if your house culture is rotten, none of it matters. The Spotted Pig died from the top down — not because the numbers didn't work, but because leadership created a environment where abuse was the operating system. Every operator watching this knows the sick feeling: realizing your best FOH manager has been driving away good staff for months while you focused on the P&L.

— The Chef's Take

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