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The Rise Of Chick-fil-A

Operator ZoneRestaurant Failures & Lessons/CNBC/15:24

While everyone else was chasing growth, Chick-fil-A figured out something most operators never learn: you can't scale what you can't control. They built a system so tight that a 19-year-old can execute their chicken sandwich better than most line cooks can plate their signature dish. The numbers don't lie — $18 billion in sales with half the locations of McDonald's means every store is printing money while you're wondering why your food costs keep climbing.

— The Chef's Take

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