The Rise Of Chick-fil-A
Operator ZoneRestaurant Failures & Lessons/CNBC/15:24
While everyone else was chasing growth, Chick-fil-A figured out something most operators never learn: you can't scale what you can't control. They built a system so tight that a 19-year-old can execute their chicken sandwich better than most line cooks can plate their signature dish. The numbers don't lie — $18 billion in sales with half the locations of McDonald's means every store is printing money while you're wondering why your food costs keep climbing.
— The Chef's Take












